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Privacy Policy

Perfume Plug Limited

Introduction

Perfume Plug Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a purchase, or interact with us through social media, WhatsApp, or other communication channels.

By using our website or services, you agree to the practices described in this policy.

Information We Collect

  1. Personal Information

We may collect:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Billing details
  • Account login details (if applicable)
  1. Order & Transaction Information

To process purchases, we may collect:

  • Order history
  • Payment confirmation details
  • Transaction reference numbers
  • Purchase preferences

⚠️ Important:
Perfume Plug does not store card details. Payments are processed securely via trusted payment providers.

  1. Mobile Money & Payment Data

For payments made via:

  • M-Pesa
  • Bank transfer
  • Card payments
  • Mobile wallets

We receive confirmation details necessary to verify and process your order.

  1. Website Usage Information

We may collect:

  • IP address
  • Device type & browser
  • Pages visited & browsing behavior
  • Referral source
  • Session timestamps

This helps improve website performance and user experience.

  1. Communication Data

If you contact us, we may keep records of:

  • WhatsApp messages
  • Emails
  • Customer service inquiries
  • Reviews & feedback

How We Use Your Information

We use your information to:

✔ Process and deliver orders
✔ Communicate order updates & customer support
✔ Verify payments and prevent fraud
✔ Improve website experience
✔ Personalize recommendations & services
✔ Send updates on offers, launches, and restocks (if opted in)
✔ Improve customer service and operations

Perfume Plug does not sell or rent customer data.

Marketing Communications

With your consent, we may send:

  • exclusive offers
  • new arrivals
  • restock alerts
  • loyalty rewards
  • fragrance recommendations

You may opt out at any time by:

✔ clicking unsubscribe in emails
✔ messaging us on WhatsApp
✔ contacting customer support

Sharing of Information

We may share necessary information with trusted partners only when required to complete services, including:

  • courier & delivery services
  • payment processing providers
  • IT & website service providers

These partners are required to protect your information.

We do not share data for third-party marketing purposes.

Data Security

We take reasonable measures to protect your information through:

✔ secure servers & encrypted connections
✔ restricted staff access
✔ secure payment gateways

While we strive to protect your data, no online system can guarantee absolute security.

Cookies & Tracking Technologies

Our website uses cookies to:

✔ remember preferences
✔ improve browsing experience
✔ analyze website traffic
✔ enhance site performance

You may disable cookies in your browser settings if preferred.

Customer Rights

You have the right to:

✔ request access to your personal data
✔ request corrections to inaccurate data
✔ request deletion of your data (where applicable)
✔ opt out of marketing communications

To make requests, contact us using the details below.

External Links

Our website may contain links to external websites. Perfume Plug is not responsible for the privacy practices of third-party sites.

Data Retention

We retain customer information only as long as necessary to:

✔ complete transactions
✔ comply with legal & tax requirements
✔ provide customer support

Regional Customers (East Africa)

Perfume Plug serves customers across East Africa, including:

Kenya
Uganda
Tanzania
Rwanda and South Sudan

By placing an order, you consent to the processing of your data for order fulfillment and delivery within the region.

Policy Updates

This Privacy Policy may be updated periodically to reflect legal, operational, or technological changes.

Updates become effective immediately upon posting.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Perfume Plug Limited
Nairobi, Kenya

📞 +254799326938 /+254 712 674 663
📧 info@2025.perfumeplugkenya.com