Terms & Conditions
Perfume Plug Limited
- Introduction
Welcome to Perfume Plug Limited.
By accessing our website, placing an order, or purchasing through our physical stores, website, WhatsApp, or social media platforms, you agree to be bound by these Terms & Conditions.
If you do not agree, please do not use our services.
- About Perfume Plug
Perfume Plug Limited is a premium fragrance retailer based in Nairobi, Kenya, offering authentic designer and niche perfumes through retail stores, online platforms, and social commerce channels.
- Product Authenticity
We guarantee that all products sold are 100% authentic and sourced from authorized distributors and trusted suppliers.
Perfume Plug does not deal in counterfeit products.
- Orders & Acceptance
Orders may be placed via:
- Website checkout
- WhatsApp orders
- Instagram & social media
- Physical store purchases
An order is considered confirmed only after:
✔ payment is received, and
✔ stock availability is verified.
Perfume Plug reserves the right to cancel orders due to:
- pricing errors
- stock unavailability
- suspected fraud
- payment issues
Customers will be notified and refunded where applicable.
- Pricing & Currency
All prices are listed in Kenyan Shillings (KES) unless stated otherwise.
Prices may change without prior notice.
We strive to ensure pricing accuracy but reserve the right to correct errors.
- Payments Accepted
We accept:
✔ M-Pesa
✔ Bank transfer
✔ Debit & credit cards
✔ Mobile money options where available
Orders are processed only after payment confirmation.
- Shipping & Delivery
Delivery timelines and costs are outlined in our Shipping Policy.
Perfume Plug is not liable for delays caused by:
- courier service disruptions
- weather conditions
- public holidays
- incorrect delivery details provided by the customer
Customers must ensure accurate delivery information.
- Returns & Refunds
Returns and refunds are governed by our Returns & Refund Policy.
Due to the nature of fragrance products:
- used perfumes cannot be returned
- returns apply only to unopened items under stated conditions
- Customer Responsibilities
Customers agree to:
✔ provide accurate delivery & contact information
✔ inspect products upon delivery
✔ report issues within stated timelines
✔ use products according to manufacturer guidelines
Perfume Plug is not responsible for misuse of products.
- Intellectual Property
All website content including:
- logos
- product images
- text & descriptions
- branding elements
are the property of Perfume Plug Limited and may not be reproduced without permission.
- Privacy & Data Protection
Customer data is handled in accordance with our Privacy Policy.
We do not sell or rent customer information.
- Limitation of Liability
Perfume Plug shall not be liable for:
- allergic reactions or sensitivities to fragrance ingredients
- delays beyond our control
- indirect or consequential damages arising from product use
Customers are encouraged to review fragrance ingredients if sensitive.
- Fraud Prevention & Order Security
Perfume Plug reserves the right to:
✔ verify suspicious transactions
✔ request additional verification
✔ refuse service in cases of suspected fraud
This protects both customers and the business.
- East Africa & International Orders
Customers outside Kenya may be responsible for:
- customs duties
- import taxes
- local regulatory fees
Perfume Plug is not responsible for delays caused by customs clearance.
- Force Majeure
Perfume Plug is not liable for failure to fulfill obligations due to events beyond our control including:
- natural disasters
- strikes
- transport disruptions
- government restrictions
- Policy Updates
We may update these Terms & Conditions periodically.
Continued use of our services constitutes acceptance of any updates.
- Governing Law
These Terms & Conditions are governed by the laws of the Republic of Kenya.
- Contact Information
Perfume Plug Limited
Nairobi, Kenya
📞 +254799326938/ +254 712 674 663
📧 info@2025.perfumeplugkenya.com
🌐 www.perfumeplugkenya.com