Shipping & Delivery Policy

– Orders are processed within 24 hours after payment confirmation.

– Processing for website orders excludes Sundays & Some Public holidays.

– You will receive order confirmation via SMS, WhatsApp, or email.

– Nairobi ( Same-Day Delivery )

Delivery usually within 2 hours after dispatch.

Orders placed before 6 PM may be delivered the same day.

Orders after 6 PM are delivered the next business day.

Outside Nairobi (Kenya-wide)

Delivery takes 1–3 business days via trusted courier services.

(Uganda, Tanzania, Rwanda, South Sudan)

Delivery takes 1–7 business days.

Tracking details are shared via WhatsApp or email.

– Nairobi: From KES 500

– Kenya-wide: From KES 500

– East Africa: Calculated at checkout or confirmed via WhatsApp

We work with trusted courier partners including:

– Fargo Courier

– G4S

– Other reliable courier services depending on location & Customer preference

Once your order is dispatched, you will receive:

– Tracking number/Receipt from Courier

– Delivery updates via SMS, WhatsApp, or email

While we strive for timely delivery, delays may occur due to:

– Weather conditions

– Public holidays

– Courier delays

– Remote delivery locations

We will notify you promptly if delays occur.