Returns & Refund Policy

We want you to love what you ordered. If there is an issue, we are here to help.

Due to the nature of fragrance products, we do not accept returns on used perfumes.

However, returns may be accepted if:

– item is unopened & unused

– return is requested within 48 hours of delivery

– product is in original packaging & condition

– original receipt or order confirmation is provided

Customers bear return shipping costs unless the return is due to our error.

We offer refunds or exchanges only if:

– You received the wrong item

– The product arrived damaged

– The item is out of stock and you choose not to wait

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Refunds are processed via:

– M-Pesa

– Bank transfer

Processing time: 3–7 business days after verification.

The following items are not eligible for refunds:

– Opened or used perfumes

– Items purchased on sale or promotion

– Gift cards

– Items damaged after delivery

If your item arrives damaged:

– Notify us within 24 hours

– Share photos via WhatsApp or email

– Keep original packaging for verification

We will arrange a replacement or refund.

📞 WhatsApp: +254 799 326 938

📧 Email: perfumeplugreception@gmail.com

Our team will guide you through the process.

For international deliveries within East Africa:

– Customers may be responsible for customs duties or taxes (if applicable)

– Delivery timelines may vary depending on customs processing

Perfume Plug reserves the right to decline returns or refunds where:

– Misuse or tampering is evident

– The product has been significantly used

– Return conditions are not met